Terms & Conditions 2023

 1. Service Agreement:

By signing up to our services you acknowledge and agree to the following terms and conditions. This agreement establishes a legally binding contract between you (the client) and our company (Second Nature K9).

2. Services Offered:

We mainly offer professional private 121 dog training, solo dog walking, group classes and day schools. Dogs are the only species of animals that we provide services to. Other canine care services that we may offer in the future is home boarding. 

3. Client Responsibilities:

1. As the client, you agree to provide accurate and honest information about your dog's health, behaviour, and any special requirements. You are responsible for ensuring that your dog is up to date with vaccinations (titre test results are also accepted), flea and worming treatments.
2. You agree to bring everything you need for each session and that your dog has a fitted collar with ID, lead, poo bags, treats etc.
3. You will be responsible for the control of your dog and ensure the safety of others around you by being mindful and respectful.
3. You are aware that we are open minded to the use of a variety of training tools and this will always be fully disclosed and discussed with you should we feel that a training aid may be beneficial for your dogs training program. 

4. Dog's Health and Safety:

We prioritize the health and safety of all dogs in our care. While we take reasonable precautions to prevent accidents and injuries, unforeseen circumstances may arise. By engaging our services, you acknowledge that we are not liable for any illness, injury, loss, or damage that may occur during training or walking sessions.

5. Cancellation and Rescheduling:

We understand that schedules can change. If you need to cancel or reschedule a training or walking session, please provide us with at least 48 hours' notice. Failure to do so will result in a cancellation fee as following:

Full refund given if notice is given more than 48hrs of scheduled appointment
50% service charge if cancelled within 48hrs
No refund if service appointment is cancelled on the day

Packages with multiple sessions must be booked within 8 weeks from the start of the first session. 

6. Payment Terms:

Our fees for all of our services are outlined on our website. For weekly services payment is due prior to or on the week of service. Clients are allowed to block book and pay upfront. Cash is accepted but not preferred. Payment to be made via bank transfer for 121 sessions prior to consult.  

7. Liability:

While we take every reasonable precaution to ensure the safety of your dog, accidents can happen. By engaging our services, you agree to release us from any liability for injury, loss, theft, or damage to your dog, property, or any third party during training or walking sessions. You agree to follow all instructions of the trainer during the sessions and be responsible of keeping your dog under control at all times. 

8. Confidentiality:

 We respect your privacy and will treat all information shared with us as confidential. We will not disclose any personal or sensitive information to third parties without your explicit consent, except as required by law.

10. Dog Behaviour:
While we strive to provide a very high level of training and ensure the safety of all dogs, we cannot guarantee changes in behaviour or temperament. Dogs may react differently to training techniques, and results may vary. We will work diligently to address behavioural issues, but ultimate responsibility for the dog's ongoing behaviour rests with the owner. We do not promise quick fixes and require on going commitment and consistency of work to the training program. 

12. Emergency Situations:

In the event of an emergency, we will make reasonable efforts to contact you or your designated emergency contact. If we are unable to reach you, we reserve the right to seek veterinary care for your dog at your expense. You authorize us to make decisions regarding your dog's health and welfare in such situations.

13. Photographs and Marketing:

We may occasionally take photographs or videos of your dog during training or walking sessions for marketing or promotional purposes. By engaging our services, you grant us permission to use such media material without further consent or compensation. If you do not wish your dog's images to be used, please notify us in writing.

14. Fuel Charge

My 121s session will aim to meet at neutral location agreed between the client and myself. This will be subject to change in 2024 if a facility is available. If a session requires a home visit for any reason, then a fuel charge of 25p per mile from my address will be applied (BT5 Braniel as temporary address).  

15. Modification of Services:

We reserve the right to modify or discontinue any aspect of our dog training and walking services, including pricing, at our discretion. We will provide reasonable notice of any changes that may affect your scheduled sessions or rates.